Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
To undertake a review of the future arrangements for the monitoring of alarm calls from the Careline Service Users.
(1) That, in accordance with Option Three in the report, the Council’s Careline Monitoring Service be outsourced to an external provider through a competitive tendering exercise;
(2) That a further report be submitted to a future meeting of the Cabinet regarding:
(a) a restructure of Housing Older Peoples Services following the Careline Service being outsourced; and
(b) future charges to users based on the cost of the outsourced service;
(3) That, in order to mitigate any risks to the service during the transitional period (as set out in the Risk Management Section of the report), budget provision be made as follows:
(a) retrospective approval be agreed under emergency budget provision for the purchase of the PNC call answering equipment funded by a virement of £32,000 in 2016/2017 from the Non-Cost Reflective Repairs Budget; and
(b) additional revenue funding of £38,000 be agreed as part of the Housing Revenue Account budget in 2017/2018 in order to meet the costs of the ex-gratia retention payments and any potential costs of handing over the service to the manufacturer during periods of staff shortages.
Report author: Roger Wilson
Publication date: 09/02/2017
Date of decision: 02/02/2017
Decided at meeting: 02/02/2017 - Cabinet
Effective from: 17/02/2017
Accompanying Documents: