Agenda item

(Director of Governance) to consider the attached report.

The Director of Communities introduced the updating report on the Quarter 3 performance for the relevant Key Performance Indicators for the Communities Directorate along with the review of targets for 2017/18.

A range of thirty-seven (37) Key Performance Indicators (KPIs) for 2016/17 was adopted by the Finance and Performance Management Cabinet Committee in March 2016. The KPIs were important to the improvement of the Council’s services and the achievement of its key objectives, and comprise a combination of some former statutory indicators and locally determined performance measures. The aim of the KPIs was to direct improvement effort towards services and the national priorities and local challenges arising from the social, economic and environmental context of the district, that are the focus of thekey objectives.

The overall position for all thirty-seven KPIs at the end of the Quarter 3 was as follows:

(a)    26 (70%) indicators achieved third quarter target;

(b)    11 (30%) indicators did not achieve third quarter target, although 4 (11%) of KPIs performed within the agreed tolerance for the indicator; and,

(c)  31 (84%) indicators are currently anticipated to achieve the cumulative year-end target, and a further 3 (8%) are uncertain whether they will achieve the cumulative year-end target.

10 of the Key Performance Indicators fell within the Communities Select Committee’s areas of responsibility. The overall position with regard to the achievement of target performance at Q3 for these 10 indicators was as follows:

(a)    8 (80%) indicators achieved target;

(b)    2 (20%) indicators did not achieve target, and

(c)    0 (0%) of these KPI’s performed within the agreed tolerance for the indicator

(d)    9 (90%) indicators are currently anticipated to achieve year-end target and a further 1 (10%) is uncertain whether it will achieve year-end target.

It was anticipated that this one indicator not currently achieving the target would meet its target by the end of Quarter 4.

The Committee went on to review the proposed indicators and targets for next year. It was noted that whilst the recent annual review considered that the current indicator set was appropriate to provide challenge and improvement during 2017/18, a number of changes to targets have been identified for the coming year.

The review of the KPIs which fell within the areas of responsibility of the Communities Select Committee had resulted in 2 proposed changes to targets:

·         COM004 - Temporary accommodation – the target has been decreased

·         COM006 - Modern Home Standards – it was now recommended that this be deleted subject to agreement by the Cabinet.

Councillor Chambers complimented officers for achieving the target for COM010 – on the Council’s Careline Services. It was noted that the national targets were similar so it was suggested that we kept this target.

Councillor Chana noted the difficulties we had with contractors and asked if we had an approved list. He was told that the rules said that any contractors must be registered with “Construction Line”. Councillor Chana asked if we did any vetting of these companies. He was told that yes, we did carry out further vetting once they have met the “Construction Line” initial standards.

Councillor Knight asked how the arrangements for the outsourcing of Careline was doing at present. Mr Wilson said that there were no problems at present. Staff were going along with the arrangements that had been put in place or will be putting in place. They were looking to put in high standard specifications for the contract that they hoped to let at the end of the year or early next year.

RESOLVED:

(1)  That the Q3 performance in relation to the Key Performance Indicators within the Select Committee’s areas of responsibility be noted; and

(2)  That the proposed Key Performance Indicator set and associated targets for 2017/18 for those areas which fall within the Select Committee’s areas of responsibility be endorsed.