(1) That, in accordance with Option Three in the report, the Council’s Careline Monitoring Service be outsourced to an external provider through a competitive tendering exercise;
(2) That a further report be submitted to a future meeting of the Cabinet regarding:
(a) a restructure of Housing Older Peoples Services following the Careline Service being outsourced; and
(b) future charges to users based on the cost of the outsourced service;
(3) That, in order to mitigate any risks to the service during the transitional period (as set out in the Risk Management Section of the report), budget provision be made as follows:
(a) retrospective approval be agreed under emergency budget provision for the purchase of the PNC call answering equipment funded by a virement of £32,000 in 2016/2017 from the Non-Cost Reflective Repairs Budget; and
(b) additional revenue funding of £38,000 be agreed as part of the Housing Revenue Account budget in 2017/2018 in order to meet the costs of the ex-gratia retention payments and any potential costs of handing over the service to the manufacturer during periods of staff shortages.