Agenda item

To consider the attached Report.

The Assistant Director, Revenues, Rob Pavey introduced quarter 4 outturn performance report on the Key Performance Indicators for 2017/18.

As part of the duty to secure continuous improvement, a range of Key Performance Indicators (KPIs) relevant to the Council’s services and key objectives, were adopted each year by the Finance and Performance Management Cabinet Committee. Performance against the KPIs was monitored on a quarterly basis by Management Board and overview and scrutiny to drive improvement in performance and ensure corrective action was taken where necessary.

A range of thirty-two (32) Key Performance Indicators (KPIs) for 2017/18 had been adopted by the Finance and Performance Management Cabinet Committee in March 2017. The KPIs were important to the improvement of the Council’s services, and comprised a combination of some former statutory indicators and locally determined performance measures. The aim of the KPIs was to direct improvement effort towards services and the national priorities and local challenges arising from the social, economic and environmental context of the district.

All indicators - The overall position for all 32 KPIs at the end of the year was as follows:

(a)    21 (66%) indicators achieved the cumulative end of year target;

(b)    11 (34%) indicators did not achieve target; although

(c)    5 (16 %) of these KPIs performed within the agreed tolerance for the indicator.

Resources Select Committee indicators – Six of the Key Performance Indicators fell within the Resources Select Committee’s areas of responsibility. The overall position with regard to the achievement of target performance at the end of the year for these indicators was as follows:

(a)     2 (33.3%) indicators achieved target;

(b)     2 (33.3% indicators did not achieve target; and

(c)     2 (33.3%) indicators performed within its tolerated amber margin.

It was noted that there was a full report on sickness absences (RES001) in the agenda for this meeting. And that RES002, percentage of invoices received were paid within 30 days, had failed to reach its target by just 1%.

RES005 - on average how many days did it take to process a new benefit claim - Councillor Bedford noted that the impending introduction of Universal Credit would affect this indicator. Mr Pavey said that we did process some Universal Credit claims at present. However, when it came into full affect we would not be dealing with the claims. Councillor Bedford asked if we could feed our comments on the way this was working up to the government agency dealing with this, especially when things went wrong. Mr Pavey said that officers would be monitoring this closely and would bring a report on this to a future meeting.

Councillor Patel said that new KPIs would be going to the next meeting and members should look at what they wished to keep for our scrutiny.

Following the meeting the following information was provided:

P172 – Corporate ICT Team review – relocation of ICT staff from other services to be completed by September. The full review of the ICT service would be undertaken once the Strategic Director and Service Director were in post.

P039 – Out of Hours Power Management Systems – this was on hold pending the completion of the accommodation review.

P110 – Free up Computer Suit 1 – this was on hold pending the completion of the accommodation review.

P121 – Corporate GIS replacement – this had been completed.

RESOLVED:

That the Select Committee reviewed and noted the performance against the Key Performance Indicators within its areas of responsibility for 2017/18.