Issue details

Omnichannel Customer Contact Experience Project

To replace the incumbent Mitel solution provided by Wavenet and onboard a cloud hosted, digital omnichannel solution provided by Gamma & Cirrus.

Decision type: Key

Reason Key: Expenditure > £250k;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 31/07/2023

Decision due: Not before 29th August 2023 by Customer and Corporate Support Services Portfolio Holder

Lead member: Customer and Corporate Support Services Portfolio Holder

Lead director: Strategic Director Corporate and Section 151 Officer

Contact: Rob Pavey, Service Director (Strategic Project Delivery) Email: rpavey@eppingforestdc.gov.uk Email: rpavey@eppingforestdc.gov.uk Tel: 01992 564211.